May 18, 2009
If you have issues such as a cracked sidewalk in front of your home, maybe you keep driving over the same pothole day in and day out and don't know where to turn. Is a barking dog keeping you awake nights? Do you keep seeing the same abandoned car on your way home at night? Many homeowners are confronted with issues such as these on a daily basis and don't know who to call or simply can't seem to make the time to contact St. John's County in order to get their concerns addressed. Are you unsure where the Association's responsibilities end and the County's begin?
Our newly elected Service Corporation Director, Steve Raff, has made us aware of an effortless solution to addressing the above problems and many more questions or concerns that you may have. The solution for those that simply are not willing to sit on hold with the county switchboard or try to determine the proper department to call, is online. It is called the County Public Request Inquiry Data Exchange Program (PRIDE).
The PRIDE program is an online service that allows citizens to communicate with their local government. It is a work order system used to document complaints or issues, and then track how the County responds. Members of the public can enter an issue directly into the PRIDE system. This is how it works:
A citizen initiates a complaint or request (issue) by entering the information into the On-Line Request Submittal form. Citizens entering an issue may choose to provide contact information or to remain anonymous.
An incident number is assigned to the issue, and the issue is automatically routed to the appropriate County department.
The receiving department begins an investigation and notates each action it is taking to resolve the issue. Citizens may track the progress of the issue by referencing the incident number.
When the issue is resolved, the department marks the action as completed.
To enter a complaint or request a service through the PRIDE system, click here.
To check on a previous entry, click here to enter the incident number.
Wasn't that easy? Thank You Director Raff.